Shipping & Return Policy
Thank you for shopping at Multivendor. We want to ensure that your experience is as smooth as possible. Below is our shipping and return policy which applies to all products purchased on our platform.
1. Shipping Options & Delivery Costs
We offer various shipping options depending on your location and the specific vendor you are purchasing from. Delivery costs are calculated dynamically during checkout based on the weight, dimensions, and destination of the items in your order.
- Standard Shipping: Typically takes 3-5 business days.
- Express Shipping: Typically takes 1-2 business days.
- Same-Day Delivery: Available in select cities for orders placed before 12 PM.
2. Order Processing Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped, containing tracking information.
Note: Some customized or made-to-order items may have longer processing times, which will be indicated on the specific product page.
3. Returns & Refunds
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
How to Start a Return
To start a return, you can contact us at returns@multivendor.com or initiate it directly from your Account Dashboard under the "My Orders" section. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5-7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Last Updated: October 20, 2023
If you have any questions regarding shipping or returns, please contact our support team.